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Options Oracle

Investor Charter

Vision and Mission Statements for Investors

Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

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Details of business transacted by the Research Analyst with respect to the investors

  • To publish research report based on the research activities of the RA.

  • To provide an independent unbiased view on securities.

  • To offer unbiased recommendation, disclosing the financial interests in recommended securities.

  • To provide research recommendation, based on analysis of publicly available information and known observations.

  • To conduct audit annually

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Details of services provided to investors (No Indicative Timelines)

  • Onboarding of Clients

  • Disclosure to Clients: To distribute research reports and recommendations to the clients without discrimination.

  • To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

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Details of grievance redressal mechanism and how to access it

  • In case of any grievance/complaint, an investor should approach the concerned Research Analyst and shall ensure that the grievance is resolved within 30 days.

  • If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.

  • With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.

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Expectations from the investors (Responsibilities of investors)

Do’s:

  • Always deal with SEBI registered Research Analyst.

  • Ensure that the Research Analyst has a valid registration certificate.

  • Check for SEBI registration number. Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=y es&intm Id=14)

  • Always pay attention towards disclosures made in the research reports before investing.

  • Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.

  • Before buying securities or applying in public offer, check for the research recommendation provided by your Research Analyst.

  • Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.

  • Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don'ts:

  • Do not provide funds for investment to the Research Analyst.

  • Don’t fall prey to luring advertisements or market rumors.

  • Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.

  • Do not share login credential and password of your trading and demat accounts with the Research Analyst.

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Smart ODR

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Annexure – B

Complaint log/status:

Formats for investors complaints data to be disclosed monthly by RAs on their website/mobile application:

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